Confusing right? Here is a handy infographic from our friends at Nerdwallet.
When you log into White River Credit Union for the first time after our upgrade, you will be required to enter an initial Login ID and Security code (Password).
Your initial Login information is as follows:
Login ID: Enter your Base Account # (if less than 6 digits, please enter leading 0’s)
E.g. 1234-7 enter 001234
Security code (Password): Type the word “security” (all lower case) plus the last 4 digits of primary account holder’s Social Security Number = i.e. security4567
You will then be prompted to change your Login ID and Security Code.
Your new Login ID must contain at least six characters, it cannot be your account number nor email address.
Once these are changed, you will use your NEW Login ID and Security Code the next time you log into White River Credit Union Online Banking.
If you have any questions or concerns, please contact at 360-825-4833 or email Support@WhiteRiverCU.com
Please note: If you have not logged into HomeTeller (our previous platform) within the last 18 months, you will be required to re-enroll. Please click the “enroll in online banking link” and follow the steps.