Member Assistance Program

White River Credit Union is here to lend a helping hand to members and our community while we transition into new routines related to COVID-19. The following resources are available if you’ve been financially impacted.

Emergency Loans

Need a helping hand? White River CU may be able to help you, even if you are out of work.

Apply Now

Skip-a-pay

Gain short-term financial relief by delaying on month’s payment. Members may be eligible to skip their mortgage payment.

You may qualify for an additional, FEE FREE, Skip-a-Pay. Complete and sign online or give us a call to learn more.

360.825.4833 option 4

Repayment help

Let us know as early as you can if you’re struggling to make payments so we can put together a plan that works for you

360.825.4833 option 4

Fee Waivers

Fees will be waived at least through March 31, 2020

Online WRCU payment fee will be waived

ATM fees from non WRCU owned ATM’s – please contact 360.825.4833 option 6 to request fee reimbursement

Skip-A-Pay fee will be waived through April 30, 2020

 Bill Pay fee waived through September 2020

Free financial education and resources

Our partnership with Balance provides WRCU members with FREE access to financial education and resources to help with day to day finances as well as navigating financial challenges

https://whiterivercu.balancepro.org/

Taking extra financial precautions

Fraud Alert: Never give out your personal information over the phone, text or email. WRCU will never contact you to ask you for your private information such as your social security, PIN number, expiration date, etc. If you believe you’ve given out your WRCU account information to an unauthorized source, please report it immediately by calling our office 360-825-4833.

You can also turn off your Visa Card any time by downloading the MyCardRules app.

Resources to help Protect your account:

Tools

  • Home Teller (online banking)
  • Set up Home Teller Mobile Alerts – customize balance and transaction alerts
  • Receive text message updates by texting WRCU to 74994
  • WRCU Mobile App
  • Remote Check Deposit
  • Pay Bills with our BillPay – FEE waived through September 2020
  • MyCardRules App – Instant Notification when your card(s) have been used anywhere
  • Use contactless payments using MobileWallet to set up your WRCU Visa Debit and Visa Credit Cards with ApplePay, SamsungPay & GooglePay
  • Get a WRCU Debit Card – We can instant issue now – you can get your card today!
  • Get a WRCU Credit Card – great low rates
  • Apply online for loans and credit cards 24/7
  • Make a WRCU loan payment online
  • Use MoneyDesktop or MoneyMobile to streamline all of your accounts
  • Use our ATM
  • eSign with WRCU – We can help you electronically sign any WRCU documents
    Call 360-825-4833 for help with any of these services – Loan Dept. option 4, Member Services Option 5, Visa Dept. Option 6
  • Use our Drive-Up
  • Continuously check our website for updates and additional resources

Other Resources