Member assistance program

white river credit union

Offering relief to our members

White River Credit Union is here to lend a helping hand to members and our community while we transition into new routines related to COVID-19. The following resources are available if you’ve been financially impacted.

Services Chart

How do I make a loan payment? Do I have to come into the CU to deposit my check? Find answers to these burning questions and more in our handy Services Chart.

See Chart

Emergency Loans

Need a helping hand? White River CU may be able to help you, even if you are out of work.

Apply Now

Skip-a-Pay

Gain short-term financial relief by delaying on month’s payment. Members may be eligible to skip their mortgage payment.

You may qualify for an additional Skip-a-Pay. Complete and sign online or give us a call to learn more.

(360) 825-4833 Ext. 4

Repayment help

Let us know as early as you can if you’re struggling to make payments so we can put together a plan that works for you

(360) 825-4833 Ext. 4

Fee waivers

ATM fees from non WRCU owned ATM’s – please contact (360) 825-4833 Ext. 6 to request fee reimbursement

Bill Pay fee waived through September 2020

Free financial education and resources

Our partnership with Balance provides WRCU members with FREE access to financial education and resources to help with day to day finances as well as navigating financial challenges

https://whiterivercu.balancepro.org/

Taking extra financial precautions

Fraud Alert: Never give out your personal information over the phone, text or email. WRCU will never contact you to ask you for your private information such as your social security, PIN number, expiration date, etc. If you believe you’ve given out your WRCU account information to an unauthorized source, please report it immediately by calling our office (360) 825-4833.

You can also turn off your Visa Card any time by downloading the MyCardRules app.

Resources to help Protect your account:

Tools

  • HomeTeller (online banking)
  • Set up HomeTeller Mobile Alerts – customize balance and transaction alerts
  • Receive text message updates by texting WRCU to 74994
  • WRCU Mobile App
  • Mobile Check Deposit
  • Pay Bills with our Bill Pay – FEE waived through September 2020
  • MyCardRules App – Instant Notification when your card(s) have been used anywhere
  • Use contactless payments using Mobile Wallet to set up your WRCU Visa Debit and Visa Credit Cards with ApplePay, SamsungPay & GooglePay
  • Get a WRCU Debit Card – We can instant issue now – you can get your card today!
  • Get a WRCU Credit Card – great low rates
  • Apply online for loans and credit cards 24/7
  • Make a WRCU loan payment online
  • Use MoneyDesktop or MoneyMobile to streamline all of your accounts
  • Use our ATM
  • eSign with WRCU – We can help you electronically sign any WRCU documents
    Call (360) 825-4833 for help with any of these services – Loan Dept. Ext. 4, Member Services Ext. 5, Visa Dept. Ext. 6
  • Use our Drive-Up
  • Continuously check our website for updates and additional resources

Other Resources

© 2020 White River Credit Union

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